Zelo – Brazilian Keratin Smoothing System | Regular New Packaging

Ingredients

ZELO CLARIFYING

AQUA, SODIUM LAURETH SULFATE, COCAMIDOPROPYL BETAINE, DISODIUM EDTA, AMODIMETHICONE, CETRIMONIUM CHLORIDE, TRIDECETH-12, HYDROLYZED COLLAGEN, PEG-12 DIMETHICONE, DIMETHICONOL, TEADODECYLBENZENESULFONATE, HYDROLYZED KERATIN, COCAMIDE MEA, GLYCOL DISTEARATE, PARFUM, POLYQUATERNIUM-7, PEG/PPG-120/10 TRIMETHYLOL PROPANE TRIOLEATE, TRIMETHYLOLPROPANE, LAURETH-2 (CTFA), COCAMIDE MEA, METHYLCHLOROISOTHIAZOLINONE, METHYLISOTHIAZOLINONE, MAGNESIUM NITRATE, CITRIC ACID

ZELO ACTION KERATIN

AQUA, PROPYLENE GLYCOL, GLYCERIN, PROPYLENE GLYCOL DICAPRYLATE, TRIDECETH-6, LACTIC ACID, POLYQUATERNIUM-7, GLYCOLIC ACID, POLYQUATERNIUM 37, BEHENTRIMONIUM CHLORIDE, COCOS NUCIFERA OIL, SERICIN, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE, PHENOXYETHANOL, CAPRYLYL GLYCOL, CINNAMAL, HEXYL CINNAMAL, BUTYLPHENYL METHYLPROPIONAL, AMYL CINNAMAL, HEXYL SALICYLATE, CETYL ACETATE, ACETYLATED LANOLIN ALCOHOL, CETEARETH-20, PLUKENETIA VOLUBILIS SEED OIL, CETEARYL ALCOHOL, HYDROLYZED QUINOA, HYDROLYZED KERATIN, CREATINE, PEG-90M, IMIDAZOLIDINYL UREA, DISODIUM EDTA, BHT, PARFUM

Instructions

FAQ

Q: What results should I expect to see with Zelo?

The hair will be frizz-free and more manageable with added shine. It will be faster to dry & style overall.

Please be aware that the hair will not be pin straight after you wash it. If you want to wear it straight, you will still need to blow dry it.

Q: Should the hair be colored and/or highlighted before or after the treatment?

We suggest that permanent, demi, and semi-permanent color and/or highlights be done before the treatment. This will allow the treatment to seal in color, leaving it vibrant.

Q: Can Zelo be done on chemically treated, relaxed, or straightened hair?

Yes, but it is recommended to wait a week between treatments.

Q: How does Zelo differ from a permanent straightener/relaxer?

There is no this or lye chemical in Zelo; therefore, there is no risk of chemical damage.

Q: Do I need to use the Step 1 Shampoo to wash the hair after processing, or can I use my shampoo?

We recommend using the Step 1 Shampoo with your kit to ensure the best results.

Q: How many days do I have to wait to wash my hair after the treatment?

There is no restriction; you can wash your hair immediately after the treatment.

Q: Can I pull my hair back in a clip or ponytail?

Yes, pulling or clipping the hair back will not change the result of the treatment.

Q: Can I go swimming in the pool or the ocean once my hair is treated with Zelo?

Yes, but we suggest first wetting your hair with clean water before entering the pool or the ocean to limit the amount of chlorine and saltwater damage to your hair.

Q: What kind of aftercare do you suggest?

We recommend using the salt & sulfate-free shampoo & conditioner. To ensure you will receive the best possible outcome of the treatment; please see our aftercare line for Zelo

Q: How long will the results of Zelo last?

Approx. 30 shampoos

Q: How often can Zelo be applied?

The treatment can be done as often as once every month. The more often you use it, the better the results.

Q: Can the treatment be done on pregnant or nursing women?

It is not recommended for pregnant or nursing women. We suggest that you check with your physician before doing any treatment for your hair.

Q: Does Zelo provide technical support?

Yes, we have an in-house stylist who is available for any questions you may have M-F 9 AM-5:00 PM EST through phone or text (1-561-888-9921), email, or online chat

Q: Do you re-apply the treatment to the whole head or the roots?

You will re-apply the treatment to the entire head as the keratin gradually fades out of the hair.

Q: When I am flat ironing the hair in the final step, how many passes do you suggest on each piece of hair?

We suggest approximately 4-6 passes.

How it works

Shipping & Delivery

Shipping Questions

How long does it take for my order to ship?

Standard Shipping Methods:

We ship all orders as quickly as possible; however, please note that when placing orders on weekends, your order may be shipped out on the next business day. Allows allow up to 24 hours to process your order If you need to receive your package by a specific date, you can always contact Zelo Customer Care for help in choosing the right shipping method to get it there on time!

Domestic (US) Shipping Rates & Delivery Options For Contiguous US:

We have Three domestic (contiguous US states) flat-rate shipping options: USPS, FedEx, and USPS.

For the Non-Contiguous US:

For Alaska, Hawaii, Puerto Rico, & the US Virgin Islands,: USPS, FedEx, UPS

For Outlying US Territories: FedEx and UPS

Do you ship internationally?

Yes, we do! We offer multiple shipping options for international orders.

How much will it cost to ship to my country?

The system will automatically calculate your shipping cost.

Looking for returns info?

Please read the full details of our US Returns & Exchanges Policy or our International Policy.

Return Policy

Product returns will only be accepted within 15 days of the date of purchase. Product(s) must be in new condition and contain all original packaging, including any accessories, labels, and the original invoice. All returns will be thoroughly inspected before returns are processed. The customer is responsible for returning shipping costs to the address noted on this invoice above. Once the return is processed, you will be notified via email. When requesting a return, transactions will be processed using the original form of payment. The value credited shall equal the value paid less shipping and handling, and the transaction shall be conditioned following the stipulations of the original offer. Shipping fees are non-refundable. The sale or promotional items are non-refundable. Gift cards and Redeem Products are non-refundable and cannot be exchanged for merchandise or product. Returns and Exchanges for reasons of the defect (online purchases): All returns and exchanges must take place within 15 days of the original purchase. In the case of returns and exchanges due to defective products or items, the customer will be provided a replacement of the same item(s). Purchases made through retail stores and/or shopping channels must follow the return policies established by said vendors. Any questions should be directed to contact@1bcg.co